{"id":253,"date":"2025-10-01T11:57:10","date_gmt":"2025-10-01T09:57:10","guid":{"rendered":"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/?page_id=253"},"modified":"2026-01-30T18:06:19","modified_gmt":"2026-01-30T17:06:19","slug":"faq","status":"publish","type":"page","link":"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<style>\n.faq-accordion {\n  max-width: 900px;\n  margin: 0 auto;\n  font-family: 'Segoe UI', sans-serif;\n}\n\n.faq-item {\n  margin-bottom: 1rem;\n  border-radius: 12px;\n  border: 1px solid #e5e5e5;\n  background: #fff;\n  box-shadow: 0 4px 12px rgba(0,0,0,0.05);\n  overflow: hidden;\n}\n\n.faq-item summary {\n  list-style: none;\n  cursor: pointer;\n  padding: 1rem 1.2rem;\n  font-size: 1.05rem;\n  font-weight: 600;\n  background: #fafafa;\n}\n\n.faq-item[open] summary {\n  background: #e8e8e8;\n}\n\n.faq-item summary::-webkit-details-marker {\n  display: none;\n}\n\n.faq-answer {\n  padding: 1rem 1.2rem 1.2rem;\n  border-top: 1px solid #e5e5e5;\n}\n\n.faq-answer p {\n  margin: 0;\n  line-height: 1.6;\n  color: #555;\n}\n<\/style>\n\n<div class=\"faq-accordion\">\n\n  <details class=\"faq-item\">\n    <summary>1. Remboursement ou retour : comment \u00e7a se passe ?<\/summary>\n    <div class=\"faq-answer\">\n      <p>Vous avez <strong>14 jours<\/strong> apr\u00e8s r\u00e9ception pour demander un retour. Les articles doivent \u00eatre <strong>non port\u00e9s, non lav\u00e9s<\/strong> et dans leur <strong>emballage d\u2019origine<\/strong>. Contactez-nous via <a href=\"mailto:info@Mmly'4Shop.be\">info@Mmly&rsquo;4Shop.be<\/a>. Apr\u00e8s v\u00e9rification, vous pouvez demander un remboursement (3 \u00e0 7 jours), un \u00e9change ou un avoir.<\/p>\n    <\/div>\n  <\/details>\n\n  <details class=\"faq-item\">\n    <summary>2. Colis perdu ou en retard : que faire ?<\/summary>\n    <div class=\"faq-answer\">\n      <p>V\u00e9rifiez votre num\u00e9ro de suivi et vos e-mails. Si le suivi reste fig\u00e9 apr\u00e8s <strong>5 jours ouvrables<\/strong>, contactez-nous \u00e0 <a href=\"mailto:support@Mmly'4Shop.be\">support@Mmly&rsquo;4Shop.be<\/a>. En cas de perte confirm\u00e9e, vous aurez le choix entre un nouvel envoi ou un remboursement int\u00e9gral.<\/p>\n    <\/div>\n  <\/details>\n\n  <details class=\"faq-item\">\n    <summary>3. Le service client ne r\u00e9pond pas : que faire ?<\/summary>\n    <div class=\"faq-answer\">\n      <p>Le d\u00e9lai de r\u00e9ponse est de <strong>24 \u00e0 48h ouvrables<\/strong>. V\u00e9rifiez vos spams. Si vous n\u2019avez rien re\u00e7u, renvoyez votre message avec votre num\u00e9ro de commande et la nature du probl\u00e8me \u2014 nous le traiterons en priorit\u00e9.<\/p>\n    <\/div>\n  <\/details>\n\n  <details class=\"faq-item\">\n    <summary>4. Retour de v\u00eatements : quelles conditions ?<\/summary>\n    <div class=\"faq-answer\">\n      <p>Les v\u00eatements doivent \u00eatre <strong>non port\u00e9s<\/strong>, avec les <strong>\u00e9tiquettes intactes<\/strong>. Vous avez <strong>14 jours<\/strong> pour lancer la proc\u00e9dure. Apr\u00e8s contr\u00f4le, vous pouvez demander un \u00e9change, un avoir ou un remboursement.<\/p>\n    <\/div>\n  <\/details>\n\n  <details class=\"faq-item\">\n    <summary>5. Fraude bancaire et achat frauduleux : que faire ?<\/summary>\n    <div class=\"faq-answer\">\n      <p>Appelez imm\u00e9diatement votre banque. Ensuite, \u00e9crivez \u00e0 <a href=\"mailto:security@Mmly'4Shop.be\">security@Mmly&rsquo;4Shop.be<\/a> avec les d\u00e9tails. Nous coop\u00e9rons avec votre banque. Vos donn\u00e9es bancaires ne sont jamais enregistr\u00e9es et notre tunnel de paiement est s\u00e9curis\u00e9 (SSL).<\/p>\n    <\/div>\n  <\/details>\n\n<\/div>\n\n<script>\ndocument.addEventListener(\"DOMContentLoaded\", function () {\n  document.querySelectorAll(\".faq-question\").forEach(button => {\n    button.addEventListener(\"click\", () => {\n      const answer = button.nextElementSibling;\n      button.classList.toggle(\"active\");\n      answer.style.display = (answer.style.display === \"block\") ? \"none\" : \"block\";\n    });\n  });\n});\n<\/script>\n\n\n<div class=\"wp-block-image is-style-rounded\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" width=\"683\" height=\"1024\" data-src=\"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1-683x1024.png\" alt=\"Boutique vitrine Mmly'4Shop mannequin vitrine style pr\u00e9ppy acad\u00e9mique et old monney\" class=\"wp-image-1515 lazyload\" style=\"--smush-placeholder-width: 683px; --smush-placeholder-aspect-ratio: 683\/1024;aspect-ratio:3\/4;object-fit:cover;width:635px;height:auto\" data-srcset=\"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1-683x1024.png 683w, https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1-200x300.png 200w, https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1-768x1152.png 768w, https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1-600x900.png 600w, https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1.png 1024w\" data-sizes=\"(max-width: 683px) 100vw, 683px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/figure>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>1. Remboursement ou retour : comment \u00e7a se passe ? Vous avez 14 jours apr\u00e8s r\u00e9ception pour demander un retour. Les articles doivent \u00eatre non port\u00e9s, non lav\u00e9s et dans leur emballage d\u2019origine. Contactez-nous via info@Mmly&rsquo;4Shop.be. Apr\u00e8s v\u00e9rification, vous pouvez demander un remboursement (3 \u00e0 7 jours), un \u00e9change ou un avoir. 2. Colis perdu [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-253","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Mmly&#039;4shop<\/title>\n<meta name=\"description\" content=\"FAQ accessible : r\u00e9ponses d\u00e9taill\u00e9es, informations transparentes et guidance claire pour vous accompagner dans vos choix et vos commandes.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Mmly&#039;4shop\" \/>\n<meta property=\"og:description\" content=\"FAQ accessible : r\u00e9ponses d\u00e9taill\u00e9es, informations transparentes et guidance claire pour vous accompagner dans vos choix et vos commandes.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Mmly&#039;4shop\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-30T17:06:19+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/wp-content\/uploads\/2026\/01\/A-promotional-graphi-1-683x1024.png\" \/>\n\t<meta property=\"og:image:width\" content=\"683\" \/>\n\t<meta property=\"og:image:height\" content=\"1024\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/faq\/\",\"url\":\"https:\/\/cms2.alimaje.be\/MMB\/CMS2\/faq\/\",\"name\":\"FAQ - 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